Replace the Ethernet port if it is damaged or causing connectivity issues.
Disconnect the internal Ethernet cable from the port assembly and move it out of the way.
Remove the two mounting screws securing the Ethernet port assembly. Keep both screws for reinstallation.
Remove the port assembly. Identify the larger main body, which fits inside the clock, and the outer cover, which fits outside.
Position the replacement main body inside the clock and the outer cover outside. Align both mounting holes.
Both screws are installed and the internal cable is fully seated. If the issue continues, contact Finished Results Support.
Email support@finishedresults.com. Tell us you completed procedure 12 and what you saw when you checked your work. Replacement parts are ordered the same way.