Replace the cable if it is damaged or is not supplying power to the LED module.
Trace the cable's red and black wires to the power supply and confirm the correct wire pair.
Loosen the two terminal screws that secure these wires. Do not remove the screws from the terminal block.
Remove the red and black fork terminals from the power supply.
Position the replacement cable at the power supply.
Seat both fork terminals fully beneath the screw clamps. A partially seated terminal can cause a loose connection.
Tighten both terminal screws until firm. Do not overtighten.
Both fork terminals are fully captured beneath the screw clamps, polarity is correct, and the LED-module connector is seated with its locking clip engaged.
Email support@finishedresults.com. Tell us you completed procedure 09 and what you saw when you checked your work. Replacement parts are ordered the same way.